AI-powered guest experience platform
Empower Your Staff. Delight Your Guests.
Nutmeg is the AI-powered guest experience platform for hotels, attractions, and tours & activities — AI handles the routine across every channel, in every language, 24/7, so your team can deliver the hospitality only people can.
Solutions for: Hotels & Resorts · Attractions · Tours & Activities
Your best people are stuck repeating themselves
Fewer staff than ever. More channels than ever — phone, email, web chat, SMS, WhatsApp, Instagram, OTA messages. And guests who expect an instant answer in their own language, at 2 PM or 2 AM.
So the people you hired for hospitality spend their shift repeating parking directions, check-in times, and cancellation policies — while the guest standing right in front of them waits.
It's not a staffing problem. It's a routing problem — the routine is going to your best people.
One platform across the whole guest journey
Every guest travels the same arc: Dream → Book → Pre-arrival → On-site → Post-stay → Return. Nutmeg puts two layers on that line.
Layer 1 — AI Solutions
Never miss a guest.
AI answers on every channel — web, phone, SMS, social, OTA inboxes — around the clock, in the guest's language, and hands off to your team the moment a human touch matters.
Layer 2 — The Foundation
Own your guest relationship.
Direct bookings, your website, and a unified guest profile capture the revenue and the relationship — so every answered question can become a booking, and every booking a return visit.
The efficiency is the by-product. The point is what your staff do with the hours they get back.
What AI handles — and what your team gets back
Like the spice we're named after, Nutmeg doesn't replace the ingredients — it brings out their best. AI is the seasoning; your people are the dish.
AI handled
The phone stops ringing off the hook — routine calls answered, availability checked, confirmations texted automatically.
“What time is your first tour tomorrow?”
“Our first departure is 8 AM — I can text you the schedule and a booking link.”
Staff got back
Those same hours move to the lobby floor and the dock — face to face, where hospitality actually happens.
AI handled
A reschedule request lands at lunch rush. The AI drafts the reply with the booking details, availability, and policy already filled in.
✦ AI draft
Thursday's 10 AM departure has 4 open seats — I've moved your booking #4187 over. Nothing else changes, and there's no rebooking fee.
P.S. Thursday looks gorgeous on the water — you picked a great day. ← your staff's one line
Staff got back
booking updated · confirmation attached
Your staff adds one personal line and hits send — 20 seconds, not 20 minutes.
AI handled
2:00 AM — a guest asks in Japanese whether the shuttle runs on Sundays. The AI answers in seconds, in Japanese, with the schedule and a booking link.
Staff got back
Asked overnight: Sunday shuttle
9:00 AM — your front desk greets that guest by name, already knowing where they're headed today.
See this running on your own questions.
Bring your top 10 guest FAQs to a 20-minute demo — and watch the AI answer them.
See it working in your world
Hotels & Resorts
Take the routine off your front desk — AI answers the phone and the chat, your PMS stays in charge, live in 1–2 weeks.
Attractions
Guide every visitor with smart maps and a pocket concierge — and see your whole park's day on one screen.
Tours & Activities
Fill more seats with direct bookings, and answer every "do you have space tomorrow?" before your competitor does.
International reach
500+ customers choose Nutmeg as their digital partner
From hotels and resorts to attractions and tour operators, customers across North America, Hawaii, Japan, and beyond partner with Nutmeg to transform their guest experiences. Our global team works closely with each client to adapt our solutions—from map design to AI responses to marketing automation—to fit your unique property and guest needs.
NORTH AMERICA · HAWAII · JAPAN · & BEYOND
AI Solutions — never miss a guest
Every channel. Every hour. Every language.
AI Storytelling Coming soon
Turn your venue's stories into revenue-driving content.
The Foundation — own your bookings, your website, your guest data
Real numbers, from real operators
Enterprise-grade under the hood
SOC 2 audited
Your guest data is handled to enterprise security standards.
Privacy by design
Guest conversations and profiles stay yours; we never sell data.
Integration ready
Connects to your PMS, POS, OTAs, and the messaging apps guests use.
Live in 1–2 weeks
Onboarding measured in days, not quarters.
Turn one-time visits into lasting connections
See what your team could do with the routine off their plate.
Get a demo