AI Solutions · AI Chatbot
Answer every guest instantly, in any language, 24/7
Guests ask the same questions all day, in every language. The AI Chatbot answers in seconds from your own information, sends the booking link while they're ready, and passes anything sensitive to your team.
Results at a glance
Results at a glance
Who it's for and when
Who it's for
Wherever guests hit a question before they book or arrive, the AI Chatbot is the first responder — and the reason they don't drift to an OTA or a competitor while they wait.
Journey stage
One assistant across the whole trip — the first question, the week before arrival, and every request on site.
Try it yourself
Pick a question and watch how the AI handles it — including the moment it hands off to a human.
Sample conversation — a scripted preview. In production, answers come from your own content and live availability.
How it works
What the AI actually does
It keeps itself up to date
Legacy chatbots need someone to retype every answer when your schedule changes. Nutmeg's AI periodically re-reads your website and refreshes its own knowledge.
Save 300+ hours a year
Traditional tools cost operators 300+ hours a year in upkeep; Nutmeg runs at near zero.
Every language, one source
The AI replies in the guest's own language — Spanish, Portuguese, French, Japanese and more than 100 others — switching automatically to whatever they type, all from your English content. No translation projects, no bilingual hiring bottleneck.
100+ languages
Built to book, not just chat
Connected to your booking system, the AI checks real availability and sends the booking link the moment a guest shows intent — capturing sales at midnight, not losing them to "we'll reply tomorrow."
With your booking system
Smart escalation, full control
The AI knows its limits. Sensitive topics route to your team as flagged TO-DOs with complete conversation history; role permissions decide who can view, draft, or send. Nothing falls through, and a human is always reachable.
Works with your team
A concierge, not just answers
Guests can think out loud — "three days, two kids, no car" — and the AI talks it through: what fits their dates, what's worth the travel time, what to skip. It comes back with a day-by-day plan built from what you actually have open, and books it in the same conversation.
Plans the days, then books them
Insights without busywork
A live dashboard shows what guests are asking right now, and a weekly report lands with what went unanswered and what to fix — "7 airport-shuttle questions went unanswered last week." Your FAQ improves itself, and nobody builds a spreadsheet.
Dashboard + weekly report
Features
Smart knowledge base
Reads your website, PDFs, and FAQs — and re-reads them on a schedule.
Multilingual answers
Detects the guest's language and replies in it — 100+ supported.
Availability & booking
Checks open slots in your booking system and sends the booking link.
Handoff & permissions
Flags sensitive topics as TO-DOs, with who can view, draft, or send.
Concierge planning
Talks through what fits, builds a day-by-day plan, and books it in the chat.
Dashboard & weekly report
What guests asked, what went unanswered, and what to fix next.
Getting started
From your website to live answers in 1–2 weeks
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1
Connect your content
The AI reads your website — schedules, policies, FAQs. Switching from another chatbot? We bring your Q&A over. (2–3 days, with our team.)
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2
Guests ask, AI answers
Right on your website — the AI replies in seconds, in the guest's language, and drops the booking link when they're ready.
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3
Your team takes only what matters
Refunds, special requests, anything sensitive: the AI flags it, notifies your staff with the full conversation, and never guesses.
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4
It gets smarter without your time
The AI re-reads your website when it changes and reports the questions it couldn't answer — with suggested fixes. No maintenance backlog.
Real results from one operator running it today
Give your team their day back
See the AI Chatbot answering your own guests' questions — with your own content, your policies, your schedule.
Get a demoFrequently asked questions
How much does it cost?
Pricing is modular and scales with your volume — no long-term lock-in, and no per-conversation surprise fees. We'll give you exact numbers in the first call, based on your actual inquiry load.
How long does setup take?
Most operators are live in 1–2 weeks. Our team handles setup, migration from your current chatbot, and staff training — setup (2–3 days), review and testing (~1 day), training and go-live (2–3 days).
What kinds of questions can it answer?
The ones that fill your team's day: pricing, availability, pickup and meeting points, what to bring, weather and cancellation policies, accessibility, parking, group bookings, and "do you have space tomorrow?" — answered from your own content and live availability, with a booking link when the guest is ready.
Will guests know they're chatting with AI?
Yes — the assistant introduces itself honestly, in your brand's voice, and a human is always reachable: guests can ask for a person at any point and the conversation hands off with full context. Transparency builds trust; pretending doesn't.
What happens when the AI doesn't know the answer?
It says so instead of guessing — the AI never invents policies or prices. The question goes to your team with the full conversation, and into the AI's knowledge, so the next guest who asks gets an answer.
Which languages does it support?
The AI detects the guest's language and replies in it in real time — more than 100 languages, including Japanese, Spanish, Portuguese, and French — all from your English content. No separate translation work.
Will it work with my booking system?
Yes. The chatbot connects to Nutmeg's Booking System and to outside booking systems as well — we're live on the OCTO standard API, so most major systems can be added quickly. It reads live availability and sends direct booking links either way, and can simply link out to the booking flow you use today.
How much maintenance will my team do?
Close to none. The AI re-reads your website when it changes, translates automatically, and reports its own gaps. Traditional chatbots average 300+ hours of upkeep a year; Nutmeg is designed to run itself.
Do we lose the personal touch?
The opposite — that's the product's job. The AI absorbs the repetitive questions — over 80% of them — so your people spend their hours on the conversations and moments that actually need a human.