Industries · Tours & Activities
From question to booking, handled by AI Assistant
Nutmeg's AI assists every guest in their own language — 100+ of them, at any hour — and walks them all the way to a booked seat. One platform, no handoff, no booking lost to an OTA.
One system for the questions, the bookings, and the guests you can't get to
Tour and activity operators lose hours to the same guest questions, the OTA middleman, and a phone that never stops. Nutmeg's AI answers every guest instantly — in their language — and turns those answers into direct, commission-free bookings, so your crew runs trips instead of the desk.
Your situation
Sound familiar?
Keep the channels you have. Own the ones you don't.
Answers flow in from every channel — and bookings land in your own checkout, commission-free.
None of that is a staffing problem you can hire your way out of. It's the routine landing on your best people.
Here's how Nutmeg takes each piece off their plate.
How Nutmeg solves it, problem by problem
Problem 01
"We answered too late — the OTA got the booking."
Today
A guest asks one question and waits. By the time you reply, they've booked on Viator — and you're paying commission on a guest who wanted you.
Resolved
The AI Chatbot answers instantly — every channel, any language — and the Booking System sends your commission-free link while intent is hot. You capture the sale before it drifts to an OTA.
Tomorrow · 2:00 PM · 3 guests
confirmation + waiver sent by SMS
Problem 02
"Half our guests speak Japanese. We can't staff it."
Today
Nobody can staff bilingual around the clock. So the 11 PM message in Japanese sits unanswered — and you lose both the booking and the review.
Resolved
The AI replies fluently in Japanese — and every other inbound language — built from your English content. No bilingual hire, no translation project. It answers at midnight, sends the booking link, and briefs your crew by morning.
「明日の朝のツアーはまだ空いていますか？」
「はい、9時発に空きがございます。ご予約リンクをSMSでお送りいたしますね。」
Problem 03
"The last-minute bookings come in before we open."
Today
Someone wants a seat on today's 9 AM boat — and asks before you open. Nobody is there to confirm, so they book elsewhere and the seat goes out empty.
Resolved
The AI is awake before your desk is. It checks live availability, answers on the spot, and the Booking System takes the payment — so that early-morning question leaves as a filled seat.
booked by AI at 5:51 AM
Problem 04
"One weather call, and we spend the morning rebooking."
Today
The captain moves the 7:30 sail for wind. Now every booked guest needs telling — and every one of them calls to ask if the trip is still on.
Resolved
You change the time once. The Booking System notifies every booked guest, the AI answers with the new schedule on every channel, and AI Voice takes the call surge. Your team just taps send.
wind advisory until 10 AM
“Is tomorrow's 9 AM trip still running?”
“Yes — your 9:00 AM departure is on as scheduled. Want me to text you a confirmation?”
✦ AI draft — booking #3172 filled in
Of course — Sunday's 9:00 AM has 4 open seats, so I've moved your party of 4 over. Same check-in at the dock office; no rebooking fee.
Sendyour team approves — one tap
Problem 05
"Our best guide reads pickup times, not the water."
Today
The people you hired to deliver the experience spend high season answering the same forty questions — pickup times, what to bring, cancellation policy.
Resolved
AI Voice and the chatbot handle the routine end to end — pickup, policies, availability — and flag only what needs a person. Those hours move back to the dock.
“What time is pickup from Waikiki hotels?”
“Pickups run 7:10–7:40 AM depending on your hotel — I'll text you your exact stop and time now.”
One Saturday, end to end
-
Friday, 11:40 PM
An Osaka visitor asks in Japanese about tomorrow's 9 AM sail. The AI answers in seconds and takes the booking — direct, no commission.
-
Saturday, 7:05 AM
The forecast shifted; guests text asking if the trip's still on. Real-time availability answers them instantly while your crew preps the boat.
-
Saturday, 9:00 AM
Your captain greets the Osaka guests by name — booking, language, and party size already in hand.
-
Saturday, 6:00 PM
A review request goes out automatically; guest data flows to your CRM so next season's campaign already knows who to invite back.
The products behind it — and every one speaks your guests' language
The AI Chatbot and AI Voice do most of the work; three more complete the picture. Every one of them speaks your guests' language — from the first search to the post-trip thank-you, not just the chat window. Product fact
Main
AI Chatbot
Your 24/7 front line on the website, SMS, and social. Answers instantly in the guest's language — Japanese and other major inbound markets — with the direct booking link attached.
Main
AI Voice
Answers the phone around the clock, checks availability, texts confirmations, and transfers only what needs a person. Handles calls in Japanese and other languages, after hours included.
Website
A conversion-optimized, mobile-first, multilingual site that captures international travelers through multilingual SEO — so Japanese and other inbound guests find you first. Pairs with the Booking System.
Booking System
Real-time availability and direct, commission-free bookings the AI can complete in the guest's language — paid online at checkout, or by a payment link sent by email.
CRM & Marketing Automation
Unifies every guest into one profile and brings them back with lifecycle campaigns in their own language — local, domestic, and international travelers alike — turning one visit into repeat visits.
Multilingual, end to end: English plus the major inbound languages — Japanese, Spanish, French and more — across every product, every channel, every stage of the journey.
One platform, not a patchwork
Point solutions bolt AI onto someone else's booking system. Nutmeg owns the whole journey — so every answered question can end in a booking you don't pay commission on.
The patchwork way
A booking system from one vendor, a chatbot from a second, a phone agent from a third, a review tool from a fourth
Four logins, four invoices, four support lines
Guest data trapped in silos — the chatbot doesn't know who booked
Per-conversation fees, stacked on booking fees, stacked on OTA commissions
The Nutmeg way
AI, booking, website, smart map, and CRM — one platform, one login
One guest record: the AI knows who's booked, the CRM knows what they asked
Answers end in your own checkout — direct and commission-free
One team to call, in English or Japanese, when you need a human
Built for how you run
Boat & ocean tours
Weather-driven windows, tight departures, international guests booking last-minute. Real-time availability + instant bilingual answers keep boats full.
"Do you have space on tomorrow's sunset sail?" — answered at 11 PM, in Japanese, booking link attached.
Land tours & transportation
Multi-stop pickups and schedules that change by the hour. AI handles "where and when is my pickup?" so dispatch doesn't.
"Where's my pickup?" — answered with the guest's exact stop and time, not a hold queue.
Activity operators
Tickets, time slots, and add-ons across channels. One booking system and one inbox keep every seat and message in sync.
"Can we add two more tickets?" — availability checked and confirmed on the channel the guest asked from.
Adventure & rafting
Flow-dependent trips, waivers, and a phone that rings every time the forecast shifts. AI answers with today's conditions and moves weather cancellations to the next window by text.
"Is tomorrow's trip still running?" — answered with current conditions, rebooking handled by text.
Operators like you, with the numbers to show it
Turn one-time visits into lasting connections
See what your team could do with the routine off their plate.
Get a demoQuestions from operators like you
Does it really answer guests in Japanese?
Yes — the AI detects the guest's language and replies fluently in Japanese (and other major travel languages), across web chat, SMS, phone, and OTA messages, built from your English content. No bilingual hiring or translation project.
How much does it cost?
Nutmeg is modular — you pick the products, and pricing scales with your operation and volume, with no long-term lock-in. Most operators start with the AI Chatbot and grow from there. We'll give you exact numbers in the first call, on your own workload.
Do I have to leave my OTAs?
No. Keep Viator, GetYourGuide, and Klook — Nutmeg pulls those messages into one inbox and, at the same time, gives guests a fast, commission-free way to book direct, so you capture more margin without dropping a channel.
How long until we're live?
Most operators launch in 1–2 weeks — website in about a week, booking and AI configured alongside it, with our team handling setup and training.
Can it connect to the tools I already use?
Yes. Nutmeg connects to your booking system and major channels, and the pieces work together out of the box. We're already live on the OCTO standard API, so most major booking systems can be added quickly — our team maps your setup during onboarding.
What if the AI gets something wrong?
It's built not to guess. When the AI doesn't know, it says so and hands the conversation to your team with full history — and replies can run draft-first, so your staff review and add a personal line before anything is sent. Unanswered questions show up in your reports so the gap gets fixed.